Thank you for shopping at Renaissance Lime Putty. If you are not entirely satisfied with your purchase, we’re here to help.
Return Window & Eligibility
Unopened, sealed, and undamaged tools and dry accessories can be returned for a refund within 14 days of delivery. To be eligible for a return, please ensure that:
You request a Return Merchandise Confirmation (RMC) within 14 days of delivery.
The product remains completely unused, unopened, and in its original, unbroken factory-sealed packaging.
You provide the original receipt or proof of purchase.
Strict Exclusions: Due to the chemical nature and temperature-sensitive storage requirements of lime binders, all sales of Traditional Lime Putty, Micronized Lime Putty, Granular and pulverized quicklime, ready-mixed mortars, and custom-tinted plasters are final. Discounted items, sale items, and custom orders cannot be returned or refunded.
How to Start a Return
To obtain your mandatory Return Merchandise Confirmation (RMC), please contact us directly:
Once approved, ship the product in its original packaging along with your proof of purchase and RMC number to our main facility at:
Renaissance Lime Putty
C/O Fabio Bardini
416 Lafayette Street, Salem, MA 01970
Shipping & Restocking Fees
Shipping Charges: All original shipping and heavy-item freight charges are non-refundable. You are solely responsible for paying the return shipping costs. Shipments sent cash-on-delivery (COD) will be refused.
Restocking Fee: Eligible returns are subject to a 10% restocking and handling fee to cover inspection and administrative costs.
Transit Risk: The customer assumes all risk of loss or damage to the product during return shipping. We strongly advise using an insured, trackable shipping service.
Damaged or Defective Items
If you receive an item that was damaged during initial transit, you must notify us at info@renaissancelimeputty.com within 48 hours of delivery. Please leave the product sealed and provide photographic evidence of both the packaging and the damage so we can file a carrier claim and expedite a replacement.
Refund Processing
Once your return is received, inspected, and approved by our team, your refund (minus the 10% restocking fee) will be issued to your original method of payment within 14 business days.